1. Q: How long the delivery time?
A: 5-15 working days.
2. Q: What is your packaging?
A: Air bubble film, carton customized,optional.
3. Q: Where is the loading port?
A: HuangPu port in Guangzhou or YanTian port in Shenzhen, China.
4. Q: What is your after-sales service?
A: Free parts provided once broken within one year.
5. Q: What certificate do your company have?
A: SGS and ISO9001:2008 .
6.Q:What does your factory do regarding quality control?
A:Quality is priority, we always attach great importance to quality control from beginning to the end, Also, our factory has gained SGS certification.
7.Q: Do you accept customized orders?
A: Yes. Customized orders are welcomed. Different sizes and load capacity can be ordered in our factory. The design will be offer to you separately.
8. Q: Do you accept OEM order?
A: Yes, we welcome OEM order.
9.Q: What is the advantage that you are over others?
A: As a professional manufacturer of truss, stage and other event products, We have 8 years experience in producing products at competitive price according to ISO9001 quality management.
10.Q: When can I get the price?
A: Our professional team could send our quotation to you within 24 hours while receiving your enquiry.
11.Q: What is the terms of payment?
A: We accept cash, Western Union, by T/T, 50% of invoice value as deposit, 50% balance paid before delivery.
12.Q: Do you export to South Africa,Australia? Do you have customers in our market?
A: We export to US,Australia,Canada,Europe, and Southeast Asia, Africa, Middle East,etc. We have customers from all round the world.
13.Q: Where is your company?
A:Our company is located in No.24,JiangCheng Road, PangJiang Dong Village, DaLong Street, PanYu District, GuangZhou City, China.
14.Q: How can I visit there?
A:You can take subway to ShiJi station, and then it will take 5 minutes Taxi to come to our company. We will pick up you, and warmly welcome you to visit us!
15.Q: Is it easy to install and connect?will you come to teach us?
A: (1)Yes, our product are easy to be installed and connected, but if you don’t know how to install,we will send the drawing of installation to you.
(2).Or when you come to our factory for checking, we can teach you and you
may take the video and then teach to your team for installation.
(3). If all of these still can’t work, we will come to teach you.